Client Concerns
Standards That Don't Slip
Strata managers are frustrated by services that start strong and fade, leaving them to chase updates or take the blame for issues they didn't cause. Every Axera team is trained, vetted and backed by monthly inspections, so your buildings stay presentable without you needing to step in.
What's Included
Built Around Your Portfolio
Your plan can include strata and common area cleaning, washroom and hygiene servicing, consumables such as soap and paper, and periodic deep cleans, all delivered by teams assigned long-term to your sites so they know every building.
Client Testimonials
"For more than 6 years, Steven and his team have delivered a consistently high level of cleaning service. They are reliable, proactive, and take real pride in their work, which shows in the results. They operate as a trustworthy business we can rely on, taking ownership and responding promptly whenever needed. Their consistent care and professionalism make them an invaluable partner to our organisation."
"We have been using Steve’s company for our cleaning needs for nearly six years. Our premises is home to numerous business professionals and the service provided to our floor and its members has been excellent. The team have been diligent, trustworthy, and reliable, and I highly recommend them to anybody for their cleaning needs."
We have been working with Steve and the team since 2020 and have been extremely happy with their service. They are professional, responsive, cooperative, and highly reputable, making them an absolute pleasure to deal with. As a privately owned and operated service, we hold a higher-than-average standard when it comes to cleanliness, and they consistently meet and exceed our expectations. Steve and his team are always fair, reliable, and willing to go above and beyond to ensure everything is maintained to the highest standard. We truly value the relationship we’ve built over the years and would highly recommend them to anyone looking for a dependable and high-quality cleaning service.
"We would like to express our sincere appreciation for the team at Axera Group. They consistently deliver an excellent standard of cleanliness and professionalism, ensuring our office kitchen and bathrooms are always maintained to a very high level. Their attention to detail, reliability, and pride in their work do not go unnoticed. The office is always left spotless, well-presented, and welcoming for both staff and visitors. They are punctual, trustworthy, and proactive in identifying areas that require attention, often going above and beyond what is expected. We are very grateful for their ongoing hard work and would highly recommend Axera Group to any organisation looking for a dependable and high-quality cleaning service."
Steven and his team provide a consistently high standard of service. They are reliable, proactive, and take ownership of their work, which makes a big difference in day-to-day operations. We’ve found them easy to deal with and dependable over time, which is exactly what you want from a cleaning partner.
Steven and his team consistently deliver a high standard of service. They are reliable, proactive, and take full ownership of their work, which makes a real difference to our day-to-day operations. They are easy to deal with and extremely dependable, and we value the professionalism and consistency they bring.
"Steve has been a great coming onboard as the cleaners to our commercial offices. His attention to detail and ongoing drive to ensure improvement takes the uncertainty away from any complacency that otherwise may occur. I would have no hesitation in recommending Steven and the team."
Our Standards
Quality You Can See. Standards You Can Verify.
We hold our teams to a clear standard of practice across every site we service. From site-specific inductions and staff vetting to documented inspections and chemical compliance, every step of how we operate is structured, accountable, and built to give you confidence — not just in how a space looks, but in how it's maintained.
Why Strata Companies Trust Axera
No Missed-Day Guarantee
Backup systems mean your buildings are never left uncovered.
Fast Response & Backup Cover
Support within two hours whenever an issue is raised.
Consistent Teams
The same team assigned long-term, so they know every building.
Proactive Updates
We flag and resolve issues before residents or owners do.
Vetted & Trained Staff
Every cleaner is trained, vetted and inducted before they start.
Long-Term Reliability
A partner built for your whole portfolio, not a single site.
Trusted by Sydney businesses across every sector
Meet Our Team
Our Team of Highly Trained and Experienced Cleaners
Every cleaner is trained, vetted and given a site-specific induction before they set foot in your buildings. They work in consistent teams and are supported by management through regular inspections, so the people who know your sites are the ones who keep coming back.
What makes us different
Why Strata Managers Partner
With Axera
- Consistent service across every building in your portfolio
- Fully trained, vetted and reliable staff
- No missed-day guarantee with backup systems in place
- A long-term partner who reduces, not adds to, your workload
Our Commitment TO YOU
Quality Is a Responsibility, Not a Result
Across a portfolio of buildings, quality means consistency you don't have to chase. It means a team that reports early, follows through and protects your reputation with owners and residents. We hold every site to the same standard, checked through monthly inspections and reported back to you.
20+
Years in Service
A track record built on two decades on consistency and precision.
98%
Client Retention
Clients stay because our quality doesn't change after the first month
0
Missed Service Days
A fully resourced backup system means your site is never left uncovered
2h
Response Time
Fast, direct communication when you need it — no chasing, no delays
What's Included In Our Service
Reliable Scheduling Across Sites
Consistent cleaning delivered on schedule, across every building you manage.
Monthly Inspections
Regular site inspections and reporting keep standards visible and accountable.
Site-Specific Induction
Every team is inducted to each building's own layout and routines.
Common Area & Washroom Care
Washroom servicing and hygiene supplies kept stocked and maintained.
Periodic Deep Cleans
Scheduled deep cleans on top of your regular service.
Full Accountability
Clear reporting and transparency, so nothing is left to guesswork.
Cleaning Supplies
Cleaning Supplies Suited
To Your Properties
Alongside cleaning, we can supply the consumables your buildings need, from washroom essentials like soap and paper to whatever else your common areas require. Supply is coordinated across your whole portfolio and built around what each building actually uses, so you're not managing separate orders site by site.
Strata Cleaning Sydney
Frequently Asked Questions
Do you clean both residential and commercial strata properties?
Yes. We service strata cleaning across residential and commercial buildings, including shared common areas such as lobbies, stairwells and car parks. Each building gets a plan built around its own layout rather than a generic approach applied across your whole portfolio. Whether you manage a single residential building or a mixed commercial and residential portfolio, the same consistent standard applies across every site.
How do you keep standards consistent across a whole portfolio of buildings?
Teams are assigned to your buildings long-term rather than rotated, so the people working across your portfolio come to know each site's layout and requirements. This is backed by monthly inspections and reporting across every building, which keeps standards visible rather than something you only hear about when a resident complains. Consistency comes from familiarity and oversight working together, not from one without the other.
What happens if residents or owners raise a cleaning issue?
Our aim is to flag and resolve issues before residents or owners raise them, through proactive monitoring and reporting across your portfolio. When something is raised, we respond within two hours and work to resolve it quickly, so it doesn't sit unaddressed or land back on you to chase. This protects your standing with residents and owners, since concerns are handled directly rather than passed up the chain.
Will the same cleaning team service all buildings in our portfolio?
Wherever possible, yes. We assign consistent teams to your buildings long-term, so the same people return to each site rather than a rotating group with no familiarity with your portfolio. This reduces the chance of missed details and means less time spent briefing new cleaners on each building's layout and requirements. Consistency across your portfolio is something we build in from the start, not something added later.
What's included in common area cleaning for strata buildings?
A strata cleaning plan typically covers common areas such as lobbies, stairwells, car parks and shared facilities, along with washroom and hygiene servicing and consumables like soap and paper. Periodic deep cleans are also available for carpets and surfaces across shared spaces. The scope is confirmed during an initial walkthrough of your buildings, so the plan reflects what each site actually needs rather than a standard list.
Ready to Set a Higher Standard?
Find out how Axera Group delivers consistent, quality cleaning across your Sydney commercial sites.
