How It Works
Five Commitments, Every Site
Below are the five operational commitments behind every contract we run, regardless of site size or industry. Together, they explain what changes once you're an Axera client, and why the standard holds up months and years into the partnership, not just in the first few weeks.
OUR Guarantee To you
A Site That's Never Left Uncovered
We run a backup system across every location we service, so if a scheduled cleaner can't attend, another trained team member steps in and your site stays covered without a gap. It's how we've maintained zero missed service days, and it means you're never the one left chasing us to confirm your site was cleaned.
Accountability
Checked Every Month, Reported Every Time
We inspect every site on a monthly basis, checking that standards hold day to day rather than only on the day of a scheduled visit. Results are reported back to you directly, and issues are flagged and resolved by our management team before you have to raise them. Quality is treated as an ongoing responsibility, not a one-off result.
Familiarity
The Same Team, Every Time
Every cleaner is trained and vetted before they're inducted to a site, with that induction covering your specific layout and requirements rather than a general briefing. We then keep the same team on your site wherever possible, so the people who know your space are the ones who return.
Growth
Built For Where You're Headed Next
We've grown from a small client base to multi-site commercial accounts, and our systems are built to support that growth. Whether you manage a single site or a portfolio across Sydney, the same custom plan, consistent team and inspection process scales with you, backed by contract-based work built for long-term partnerships.
20+
Years in Service
A track record built on two decades on consistency and precision.
98%
Client Retention
Clients stay because our quality doesn't change after the first month
0
Missed Service Days
A fully resourced backup system means your site is never left uncovered
2h
Response Time
Fast, direct communication when you need it — no chasing, no delays
OUR APPROACH
Frequently Asked Questions
How exactly does your no missed-day guarantee work if a cleaner can't make it?
If a scheduled cleaner is unavailable, through illness or any other last-minute issue, we draw on trained staff already working across your area to cover the visit. This backup system runs across every site we service, so a small office gets the same level of cover as a large industrial facility. In most cases you won't need to raise it, because cover is arranged before your scheduled time, which is how we've maintained zero missed service days.
What exactly do you check during a monthly inspection, and how is it reported?
Monthly inspections check whether the standards set out in your plan are holding across your whole site, rather than only how things look on the day of the visit. Findings are documented and reported back to you directly, so you have visibility without needing to ask for it. If something needs attention, it's flagged to our management team and addressed straight away, rather than left for the next scheduled inspection to catch.
How quickly will you actually respond if something goes wrong, and what happens next?
We respond to any concern raised within two hours. From there, the next step depends on what's needed, whether that's a quick fix, a conversation with your site team, or a change to how a particular area is serviced going forward. The two-hour window means acknowledgement and action starting straight away, so you're never left wondering whether your message has been seen.
How are your cleaners vetted and trained before they start on our site?
Every cleaner is vetted and trained before they join our team, and that's before we even get to your site specifically. Once assigned to your location, they complete a site-specific induction covering your layout, your routines and any particular requirements you've flagged. This two-stage approach means the person arriving at your site on day one already meets our standard and understands what your site needs from them.
Can our cleaning plan change as our business grows or our needs change?
Yes. Your plan isn't fixed once it's set up. As your site's needs change, whether that's a change in floor space, hours of operation or additional locations, the plan is reviewed and adjusted to match. This is checked through your monthly inspections and ongoing communication with your site contact, so changes are picked up as they happen rather than only at contract renewal.
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Find out how Axera Group delivers consistent, quality cleaning across your Sydney commercial sites.
